Shipping & Delivery

Shipping costs are displayed during the checkout process and are free for orders of €70 and over

I. DELIVERY TERM OF THE PURCHASED PRODUCT

Delivery times are set out in each product description and are only an average of previous orders. Therefore, delays may arise depending on the sales volume.

II. PLACE AND FORM OF DELIVERY

The order will be delivered to the address designated at the time of contracting by the customer. The subsequent modification of the place of delivery requested by the customer may generate additional expenses on the sale price that will be at the buyer's expense. The goods will be delivered to the customer by a transport company, together with a delivery note where the data that allows the customer to be identified, the order, and the number of packages that make up the shipment will be recorded. The goods are at all times covered against risks of transport, loss and manipulation.

III. COMPLAINTS

In the event that the customer verifies at the time of delivery that there are errors in the merchandise received or that it is visibly damaged, they must record these circumstances on the carrier's delivery note and bring these facts to the attention of ANIMALONS MONTJUIC within 24 hours . In any case, the customer must verify that the goods have been delivered in perfect condition. Complaints made after 24 hours after delivery cannot be accepted.